Refund policy

Hearth & Quest sells digital downloads. Nothing is shipped physically, and there is nothing to return by mail.

Change-of-mind requests

We do not offer a general satisfaction guarantee or voluntary refunds or exchanges for a change of mind after digital content has been supplied. This does not limit any cancellation, refund or other rights you have under applicable law.

Before buying, please check the product description, included files, language, format and materials needed to play. If you are unsure whether the adventure is right for you, contact hearthandquest@gmail.com.

Missing, damaged or incorrect files

If your download is missing, damaged, inaccessible or different from what the product description promised, email us. Include your order number if available, the checkout email address and a brief description of the issue. Device details or an error message can help. Do not send card numbers or other payment credentials.

We will investigate and help provide the correct working files. If we cannot provide digital content that matches the purchase, we will refund the affected product. Where applicable law gives you a repair, replacement, price reduction, cancellation or refund right, we will honor that right. You do not lose those rights merely because you downloaded or opened the files.

Duplicate charges

If you believe you were charged twice for the same purchase, contact us with the relevant order information. We will check the payments and refund any confirmed duplicate charge. A temporary pending bank authorization is not always a completed second charge, so we may need to check its status with the payment provider.

Statutory cancellation rights

Consumers protected by applicable EU or UK rules may have a 14-day right to withdraw from an online digital-content purchase. Where the law allows it, that right can end when digital supply begins only after you have expressly agreed to immediate supply, acknowledged the loss of the withdrawal right and received any required confirmation.

We will not treat this policy alone as your agreement to waive a cancellation right. If the legal requirements for losing that right have not been met, your applicable right remains. Contact hearthandquest@gmail.com to exercise a cancellation or withdrawal right. Other mandatory consumer rights also remain unaffected.

Refund payment

Approved or legally required refunds go to the original payment method, including any tax that must be refunded. We will confirm when the refund has been issued. The time it takes to appear depends on your bank or payment provider. No physical return or restocking charge applies.

If a purchase is canceled and fully refunded, stop using the refunded content and delete your copies, except to the extent applicable law permits otherwise. Access to the refunded download may be disabled. This does not affect any separate product you purchased and kept.